The Client Solutions Engineer will be responsible for delivering impactful product demonstrations, maintaining essential sales collateral, supporting strategic partnership opportunities, and ensuring alignment between product capabilities and customer needs. This role will actively contribute to iScribeHealth’s mission by enhancing the customer experience and driving forward sales and partnership initiatives.

Essential Duties and Responsibilities

Product Demonstrations & Sales Support

Facilitate high-impact product demonstrations tailored to diverse audiences, including internal teams, prospective clients, and partners. Collaborate closely with the sales team to customize demonstrations for specialty healthcare practices, EHR systems, and relevant solutions. Design and deliver dynamic, scenario-based demos that mirror real patient encounters, clinical documentation workflows, and EHR interactions. Pivot demonstrations in real time based on physician questions, workflow objections, or unexpected clinical use cases while maintaining clinical accuracy and relevance across specialties, visit types, and care settings. Support direct sales and partnership efforts through engaging, clinically grounded demonstrations, and continuously refine demo scenarios to align with product updates, enhancements, and evolving customer needs. Leverage clinical knowledge to address customer pain points and clearly communicate how the product delivers meaningful value.

Clinical Engagement & Physician Interaction

Actively engage with physicians, clinical leaders, and care teams to understand real-world workflows, documentation challenges, and operational constraints. Conduct mock clinical encounters, including role-reversal scenarios where acting as both provider and patient, to authentically demonstrate product capabilities and establish clinical credibility. Translate clinical needs into clear technical and workflow-based narratives that resonate with providers, administrators, and operational leaders. Confidently lead clinical conversations in both virtual and onsite settings, adapting communication style based on audience, specialty, and environment. Pivot quickly in fast-moving sales and clinical situations, responding effectively to live feedback, objections, and shifting priorities while maintaining composure and professionalism in high-stakes, physician-facing and executive-level discussions.

Sales Collateral & Competitive Insights Management

Maintain and routinely update comprehensive sales collateral, including corporate overviews, product one-pagers, and sales-focused case studies, ensuring all materials accurately reflect the latest product features and capabilities. Develop and manage a library of competitive intelligence materials, providing detailed insights into industry trends, competitor offerings, and market positioning to support the sales team’s strategic efforts. Gather and analyze feedback from sales interactions to identify gaps or opportunities in sales collateral and ensure materials align with client needs and expectations. Collaborate with the sales team to ensure all tools and resources are tailored to effectively address customer pain points and highlight the product’s value proposition in a competitive landscape.

Trade Shows & Conferences

Represent iScribeHealth at trade shows, conferences, and partner events to showcase the technical and clinical capabilities of the product. Engage with attendees to address technical inquiries and emphasize how the product meets specific clinical and operational needs.

Product & Industry Knowledge

Stay current on product features, enhancements, and releases to ensure all customer interactions are informed and relevant. Develop a comprehensive understanding of the healthcare industry, including EHR systems, specialty practices, and key buyer personas. Collaborate with the product development and R&D teams to ensure demonstrations reflect the latest product functionality and align with client expectations.

Qualifications:

Experience: 3–5 years of experience in a technical sales or pre-sales engineering role, preferably within the healthcare, SaaS, or technology industry.

Technical Expertise: Strong understanding of healthcare IT systems, particularly EHR platforms, with familiarity in specialty healthcare practices.

Clinical Knowledge: Experience or knowledge of clinical workflows and the ability to understand and address customer pain points effectively.

Communication Skills: Exceptional presentation and communication skills with the ability to simplify complex technical concepts for diverse audiences.

Team Collaboration: Strong interpersonal skills with the ability to work effectively across cross-functional teams, partners, and clients.

Travel: Willingness to travel up to 80% for trade shows, conferences, and client visits.

Tools: Proficiency in CRM software, product demo tools, and Microsoft Office Suite (PowerPoint, Word, Excel).

Preferred Skills:

Proven success in designing and delivering tailored product demos in healthcare or EHR-related industries.

Experience creating and managing sales collateral, including case studies and competitive intelligence resources.

Knowledge of competitive intelligence tools and strategies.

Strong problem-solving skills with a focus on understanding client challenges and creating customized solutions.

Resilience: Ability to thrive in high-pressure environments and manage challenges with a positive attitude.

Organization and Time Management: Strong skills in prioritizing tasks, meeting deadlines, and managing multiple projects simultaneously.

Communication Skills: Exceptional verbal and written communication skills to convey technical concepts and build strong client relationships.

Professionalism: A polished and professional demeanor in all interactions with clients, partners, and colleagues.

Product Knowledge: In-depth understanding of iScribeHealth’s products and services, with a commitment to staying current on updates and enhancements.

Adaptability: Flexibility to adjust to changing circumstances and client needs in a dynamic work environment.

Willingness to Learn: A proactive approach to continuous learning and professional development.

Physical and Work Requirements:

Willingness to travel extensively for client visits, trade shows, and conferences.

Ability to work long hours on foot during events or client engagements.

Comfort with long periods of computer time for demo preparation, competitive analysis, and documentation.

Familiarity with conducting video meetings and virtual demo calls, maintaining a professional and engaging presence.

Next Steps:

At iScribeHealth, we assign specific attributes and characteristics to each role. This helps us identify candidates whose natural strengths align with the demands of the position—contributing to both job satisfaction and long-term success. Our goal is to ensure that employees feel confident and fulfilled in their roles, rather than feeling like they have to stretch themselves unnaturally every day to meet expectations. The survey includes only two questions and typically takes less than 10 minutes to complete.

For the second question, “Describe How You Should Behave at Work,” please answer based on your behavior in your current or most recent role—not the role you’re applying for. You can access the survey using the following link: iScribeHealth

Once the survey is completed email resume to recruiting@iscribehealth.com

Why Join Us?

• Opportunity to impact the future of healthcare technology and AI-driven solutions.

• Competitive salary and benefits including Medical, Dental, Vision, HSA/FSA, Education Reimbursement, 401k with Matching.

• Collaborative, dynamic team environment focused on innovation and growth.

iScribeHealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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