Company Overview: Rent Ready is a leading SaaS and services provider catering to the multifamily industry. We offer innovative solutions that streamline operations, enhance resident experiences, and optimize property management processes. Our mission is to empower multifamily professionals with cutting-edge technology and exceptional services to drive growth and success in the industry.

Position Overview: As a Customer Success Manager, you will be dedicated to building and managing dynamic customer relationships. In this role, you’ll play a pivotal part in ensuring our property management clients receive exceptional support and service. You’ll proactively manage client needs, foster long-term relationships, and drive customer satisfaction and retention.

Key Responsibilities:

• Serve as the primary point of contact for a portfolio of enterprise property management customers.
• Establish and nurture dynamic customer relationships, understanding their unique goals and challenges.
• Lead the implementation process for a portfolio of strategic customers, tailoring the plan to meet each customer’s needs.
• Proactively monitor customer success metrics and take action to ensure client satisfaction and retention.
• Track, analyze, and report on customer health and engagement metrics.
• Own customer onboarding, implementation, training, and serve as the primary point of contact for enterprise clients and stakeholders.
• Work cross-functionally between operations, sales, and product teams to effectively meet and support client needs.
• Troubleshoot and resolve customer issues with attention to detail and urgency.
  
  
  

Requirements:

• 5+ years of experience in customer success, account management, or related roles
• Strong background in building and managing dynamic customer relationships
• Highly detail-oriented with excellent organizational skills
• Strong problem-solving abilities and a proactive mindset
• Excellent communication and interpersonal skills
• Comfortable in a fast-paced, ever-changing environment
• Experience in property management or prop tech industries is a plus
  
  
  

What We Offer:

• Competitive salary and benefits
• A collaborative and innovative work environment
• An opportunity to make a significant impact in a rapidly growing organization
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (Traditional & Roth 401k) with company match
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation & Public Holidays)
• Parental Leave (Maternity, Paternity)
• Short Term Disability
• Training & Development