Who We Are

Rent Ready is a B2B online marketplace that uses technology to deliver end-to-end make-ready services for apartment communities. Built to eliminate the frustration of typical apartment turns, Rent Ready utilizes a proprietary logistics platform to connect apartment communities to skilled professionals nationwide.

Job Mission

The Billing Specialist will partner with the Controller to coordinate Accounts Receivable billing and collections to mitigate past-due customer balances. The primary focus is to keep accurate data by communicating effectively with cross-functional departments, provide timely information to customers, and resolve billing disputes and payment challenges.

What You’ll Do

• Provide excellent and timely customer service.
• Import, review, and distribute customer invoices by email and/or entry into payables systems.
• Monitor billing inbox regarding customer inquiries and provide timely research and resolution.
• Collaborate with cross-functional teams to seek additional approvals for invoice revisions and post to accounting software accordingly.
• Consistently monitor customer Accounts Receivable balances and correspond with past-due customers.
• Escalate concerns to appropriate management individuals regarding delinquent customers and/or discrepancies.
• Fulfill documentation requests to new customers to facilitate onboarding.
  
  
  

Requirements

• Adaptive – embraces change and values the constant improvement initiatives
• Relentless – self-motivated and desires to tackle challenges
• Resourceful – is willing and able to dig in to transactions
• Smart – learns quickly and is able to grasp complex or fluctuating processes
• Consistency – appreciates and fosters reliable information
  
  
  

Qualifications

• Prefer 5+ years of successful Accounts Receivable experience
• Prefer multi-family property business knowledge and/or experience
• QuickBooks, database, and/or CRM software experience a plus
• Ability to handle over 250 customers (and growing)
• Experience and success with AR collections, monitoring balances, and payment resolution
• Ability to work remotely 8am-5pm Eastern, Monday-Friday (company is located in Charlotte, NC, USA)
• Intermediate Excel experience; tech-savvy is a plus
• Comfortable communicating information to internal management
• Fluently speak and write English
• Must have reliable internet service and a Windows computer
• This is a contract position paid through Deel