Market Operations Coordinator

Company Overview: Rent Ready is a leading SaaS and services provider catering to the multifamily industry. We offer innovative solutions that streamline operations, enhance resident experiences, and optimize property management processes. Our mission is to empower multifamily professionals withcutting-edge technology and exceptional services to drive growth and success in the industry.

Job Description

The Market Operations Coordinator helps Rent Ready by:

• Managing the supply of service provider resources to meet the demand of Rent Ready customers in their assigned market.
• Striving for high quality and reliability of services while delivering an exceptional provider experience.
• Solving for the customer by prioritizing high-quality service providers.
• Keeping an optimal schedule to meet and exceed customer expectations.
• Monitoring requests of Rent Ready service providers to ensure proper support and timely resolution.
• Working alongside leaders to ensure healthy market-level capacity and performance metrics.
• Coordinating with Client Relationship Managers to triangulate issues and solve rapidly.
  
  
  

Requirements And Duties

• Keep, maintain, and optimize a market schedule to ensure reliability of services.
• Adjust pairings between service providers and communities, with Client Relationship Manager input, to ensure adequate market performance and workload distribution (utilization).
• Manage inbound communication via phone calls and text messages from service providers within the assigned market(s).
  
  
  

Day To Day Responsibilities

• Be the gatekeeper of the market schedule.
• Schedule follow-up time for the next morning when work runs late.
• Schedule correction of dissatisfactory services with urgency.
• Schedule work that is overdue or unassigned to a service provider.
• Ensure well-performing service providers are matched to properties accordingly.
• Pair newly onboarded service providers to properties.
• Handle service provider call outs and reschedule to keep customer timelines.
• Reschedule services if a customer’s unit(s) are not ready to be worked in.
• Check and correct any mis-scheduled services from automated Portal creation.
• Check and correct any payroll or system deficiencies as surfaced internally or by service providers.
• Confirm site arrival and/or completion of services in accordance with the schedule.
• Work in tandem with Client Relationship Managers to quickly solve issues.
  
  

Qualifications

• Fluent in English and Spanish – written and spoken.
• At least 1-3 years experience in scheduling, logistics and customer service.
• Skilled at and embraces the value of using a CRM and is tech savvy.
• Is adaptable and team player.
• Must have proven multi-tasking, problem solving skills with the ability to prioritize tasks in a high-volume environment.
• Proficient and professional in various forms of communication – email, phone, text.
• Must have reliable internet service and a Windows computer.
• Able to work remotely Monday-Friday, 8:30am-5:30pm EST. Rent Ready is based in Charlotte, NC - United States.
• This is a contract position, paid through Deel.