Pinwheel Kids' & Teens' Phone is a smartphone and operating system designed specifically to help young people build healthy, life-long technology habits. Created by therapists, technologists, and parents, Pinwheel focuses on supporting curiosity, social connection, and emotional well-being in a tech-heavy world. The platform enables secure talk and text communication while allowing caregivers to customize a list of therapist-reviewed apps. Pinwheel’s mission-driven environment offers team members the opportunity to positively impact families and support healthier digital experiences for kids and teens.

Here’s what we think will make for a great fit! Do these sound like you?

You Are

• Great at active listening and empathizing with customers
• Detail-oriented to follow processes consistently
• Flexible to adapt to process and work changes
• Quick at synthesizing and building knowledge to know where to find all the things you need
• In agreement with Pinwheel’s values and a passionate steward of the mission
• Comfortable with conflict, able to handle upset customers with grace
• Excellent at providing customer service over the phone
• Proficient in written English
• Willing and able to change your schedule as needed and bolster coverage shortages
• Passionate about fixing society’s addiction to screens and serving kids and families

You Have

• Experience in Customer Care for a voice account
• Bonus point for having a working knowledge of mobile apps/software

You’re Able To

(see: sneak peek of your first 90 days)

• Follow processes
• Adapt to changes
• Know where to find all the things
• Steward the mission
• Give excellent spoken support
• Give excellent written support
• Bolster coverage shortages

Starting rate is $3.75 per hour.