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Circadian Ventures
Circadian Ventures

Customer Care Representative



Customer Service
Charlotte, NC, USA · Pittsburgh, PA, USA · North Carolina, USA
Posted on Thursday, June 27, 2024

Company: IRALOGIX, Inc.

Position: Customer Care Representative

Location: Remote / Salt Lake City, UT, Charlotte, NC, Pittsburgh, PA, or Madison, WI

Job Type: Full-Time/Exempt

Industry: Retirement Services/FinTech Software

Travel: 0%


As a CUSTOMER CARE REPRESENTATIVE, reporting directly to the Customer Care Manager, your key objectives will be to provide each customer with a positive, accurate, and engaging experience, as well as address their needs in a prompt, friendly and professional manner. High-Quality Customer Care Representatives should be passionate about helping us build long-lasting customer relationships while having fun along the way. You will be an integral part of a fast-paced, team-oriented environment working in direct contact with customers and in tandem with other service departments in order to help deliver an excellent customer service experience.


This is a remote position, but candidates must reside within a 2-hour driving distance of either Salt Lake City, UT, Charlotte, NC, Pittsburgh, PA, or Madison, WI. Occasional travel to one of the home offices may be required.


The essential responsibilities and duties for this position include, but are not limited to, the following:

  • Provide service support (i.e. assistance with the customer account and/or software-related questions/concerns) to both current and potential retirement investment customers
  • Manage phone calls, live chats, and e-mail interactions with customers.
  • Service customers through our internal customer support and management systems.
  • Interaction with other departments and operations relative to customer service resolution
  • Deliver an above and beyond customer experience.
  • Demonstrate high levels of integrity, empathy, and personal responsibility.

Required Skills/Abilities:

  • Strong computer skills including experience with the Microsoft Office Suite, and customer management solutions.
  • Superior communication, listening, and writing skills [Spanish fluency is a plus, but not required.]
  • Demonstrate past experience of being part of a successful team.
  • Problem solver with great time management skills.
  • Strong work ethic and organizational skills with exhibited desire and ability to help others.
  • Positive attitude and sense of humor.
  • Experience with customer Service software, Salesforce, and Slack.
  • Microsoft Office 365 and related products.
  • Other duties as assigned.

Education and Experience:

  • Must be US Citizen, Permanent Resident, or eligible to work in the US permanently.
  • High School diploma required. Bachelor’s degree preferred.
  • Availability to work within hours of operation: 9:00 AM - 9:00 PM (EST) Monday - Friday [Shifts will vary depending on circumstances.]

IRALOGIX is an equal opportunity employer committed to building a team that embraces diversity, represents a variety of backgrounds, and upholds inclusiveness. M/F/V/D