Client Success Specialist

About Chattr: Chattr is an exciting Tampa-based HR tech start-up on a mission to build an industry redefining software that changes hourly workforce hiring forever. Despite the big tech layoff headlines, we are fully-funded and in growth mode, continuing to build on our 2023, 100% annual growth.

We believe it takes great people to change the world and we need boundless energy and enthusiasm to do it. That’s why our team lives our company values, and we hire based on them, too. Our industry-changing rocketship is headed to new heights and we need fuel to get there. Are you ready?

5 Reasons You’ll Want to Work with Us:

1. You want to work with a team that is competent, confident, passionate, and focused on achieving big goals and redefining an industry
2. You want to work on a product with the potential to grow into a billion-dollar business, become a household name, and help millions of people get jobs easier.
3. You want to have a voice.
4. You want to be part of a fun, healthy and supportive culture.
5. You want to work at a company where you will get to accelerate the next level of your career.

About the Opportunity:

Department: Client Success

Direct Report: Manager of Client Success

Location: Tampa, FL (Hybrid Work Schedule)

Summary of Job:

The Client Success Specialist is an ultra-important role at Chattr. You are responsible for being the front line support for our daily users. You will be expected to not only support our clients, but also anticipate their needs and provide solutions to their challenges. This position encompasses a unique combination of savvy problem solving and strong communication skills.

Our client success team prides itself on unmatched service levels. You will need to provide superior client support by finding ways to surprise and delight our clients at every turn. Our mission is to make hiring the easiest part of our clients day and our team is maniacal about driving results for our clients. This position truly makes a difference, not only within Chattr, but through helping the thousands of users that rely on the Chattr platform each day.

Key Responsibilities:

• Oversee our client support via our support channel
• Create new user accounts based on each clients customized needs
• Compile reports and prepare client presentations
• Use data collection and analysis to improve the customer experience through updated our standard operating procedures.
• Collect, organize, and communicate customer feedback and insights to help drive innovation and improvement
• Anticipate needs to discover potential pain points and work to create solutions for the clients needs.
• Be a continual learner to maintain knowledge of all our products, policies, and services to help educate our customers on how best to utilize Chattr
• Many other projects pertaining to client support & internal procedures …remember its a start-up!

Requirements & Qualifications

• 2 years experience in client support/client success within a Saas environment (preferably within a Startup environment)
• Excellent written and verbal communication skills
• Microsoft Office & Excel proficiency
• Google Suite Tools proficiency
• HubSpot (preferred) or expert use of any type of CRM software

Our Ideal Team Member

• Loves supporting customers and wants to do it for a career
• Thoughtful. Someone who always goes above and beyond to surprise and delight our customers
• Excellent Communication Skills
• Confident, Outgoing Personality
• Optimistic & empathetic problem-solver
• Strong Work Ethic
• Highly Reliable
• Passion for Learning

Our Corporate Culture

• We’re “Go-Givers”
• Open Communication
• Caring and Compassion
• Results-Focused
• Positive Attitude
• Personal Development

Our Company's Personality

• Your Voice Matters
• You Make a Difference
• Accomplishing Goals
• High Transparency
• Executive Leadership Access
• No Micromanagement/Politics

Benefits and Perks:

• Health / Dental insurance
• Lots of PTO (We’re a result-driven company)
• In-Office M/W/F - Remote T/Thur work schedule
• Fast promotion path
• Free daily breakfast, daily snacks and Thursday/Friday Happy Hours!
• Health club membership included!
• Brand new office space, downtown Ybor City, Tampa, FL.